At The Coffee Folks ID, your satisfaction matters to us. Every piece of coffee equipment we sell is carefully selected and quality-checked, but if something doesn’t meet your expectations, we’re here to help.
1. Order Cancellation
You may cancel your order within 30 days of receiving your item without providing any reason.
The 30-day period begins from the day you (or someone you designate, other than the courier) receive the goods.
To request a cancellation or return, please contact us at:
info@thecoffeefolksid.com
2. Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 30 days using the same payment method used at checkout.
No additional fees will be applied for the refund transaction.
3. Conditions for Return
To qualify for a return:
- The product must have been purchased within the last 30 days.
- The item must be unused, uninstalled, and in its original packaging with all accessories, manuals, and protective materials intact.
- Proof of purchase (invoice or order confirmation) must be provided.
We reserve the right to refuse returns that do not meet these conditions.
4. Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items cannot be returned:
- Goods made to order, customized, or special-request items (e.g., burr choices, finish options).
- Products that have been opened, used, or installed.
- Consumables and accessories (e.g., filters)
- Items damaged due to misuse, improper handling, or negligence after delivery.
5. How to Return
Customers are responsible for the shipping cost and risk when returning items.
We strongly recommend using an insured, trackable courier service.
Return Address:
The Coffee Folks ID
Jl. Kelapa Hibrida IX RA-25/16
Pegangsaan Dua, Kelapa Gading, Jakarta Utara
DKI Jakarta 14250 – Indonesia
We cannot be held responsible for goods lost or damaged during return transit.
Refunds can only be processed after the returned item is received or verified via proof of delivery.
6. Defective or Incorrect Items
If you receive a defective or incorrect product, please notify us within 7 days of receiving your order.
Our technical team will assist with inspection and arrange a replacement or repair if applicable.
Note: Minor cosmetic variations or imperfections that do not affect product performance are not considered defects.
7. Contact Us
For any questions about returns, refunds, or product support, please contact us at:
info@thecoffeefolksid.com
The Coffee Folks ID — Official Distributor of Premium Specialty Coffee Equipment
Authorized Distributor of Option-O, OREA, El Rocio, and Pullman Espresso in Indonesia
